Call US and Available Time
Call Us (65-6500-4440)
Available Time weekdays09:00~12:00 13:00~18:00
Exclusive Call centerfor Qprime orders
Step for - How to place in order on Qoo10.
The contact information for each seller is available on the item page.
You can ask any question in relation to the item page.
The buyer may contact the seller and their information is found at the top of the page, and at the bottom of the page and can be seen as "Question" or "Inquire to the seller" under the Q&A board.
Click the button, to post any question to the seller.
History of your inquiries can be viewed at my inquiry page in My Qoo10> My inquiry
To check on your order, sign in to Qoo10 first and click on the "Qoo10" button (at the right top of the page) and "Shopping List" button.
If you want to check your past orders history, kindly change the date range accordingly.
If you click the cart number, you are able to check the order number and detail information of your orders.
Please be reminded that email address and mobile number are mandatory for sign in at Qoo10 in order to check your order(s).
After signing in Qoo10, click "my Qoo10" button(on the right top of the page) and "Shopping List" button.
If you click the cart number, you are able to check the order number and detailed information of your orders.
Qoo10 provides receipt to customers for orders made.
If you want to print out the receipt, kindly go to "My Qoo10" (on the top right of the page) > Shopping list > Click "receipt" under the item information.
Then you are able to check or print out the receipt.
[Example of buyer receipt]
If you wish to place an order as a guest, you will need to log-in via an alternative method.
You need to select 'Guest' upon ordering on the item page and click “Continue”.
Subsequently, you will be redirected to another page which enables you to view the details of order and input the address and make a payment.
(NOTE: To check your orders made, you need to sign in with the email address and phone number that you indicated in your order)
Three ways to search for item
1) Category navigation tool - Use the item category located at the top of the Qoo10 page and select by categories of main, 1st sub, and 2nd sub categories from the list.
2) Keyword - Type a keyword to search in the search engine tool located at the top of the page and a list of related items will be presented.
3) Item code number or item name (Q Code) - Enter the item code number or item name into the search engine tool, if available, to display the item(s).