ZANTELLE
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Chinese Shanshui Landscape ✤ Terrarium Accessories ✤ Fengshui Rock ✤ Pavilion ✤ Pagoda ✤ Figurine


Customer who recommended this item
47
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Subject Register Date
How do I file for exchange/replacement/refund? Seller Apr 26, 2016
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Chinese Shanshui Landscape ✤ Terrarium Accessories ✤ Rock Mountain ✤ Pavilion ✤ Pagoda ✤ Pond ✤ Fountain ✤ Tortoise ✤ Frog ✤ Terrarium Figurine ✤ Stone Bridge
BOOKMARK 1 2 3 4 5 6 7

Photo Review (16)

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Customer Review (46)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 30, 2018 whe***
Highly Recommend Oct 23, 2018 Cpt***
Highly Recommend Sep 21, 2018 lif***
Highly Recommend Sep 19, 2018 jam***
Highly Recommend May 09, 2018 jes***
Highly Recommend Apr 05, 2018 mat***
Highly Recommend Feb 20, 2018 jan***
Highly Recommend Nov 01, 2017 cli***
Highly Recommend Sep 27, 2017 gor***
Highly Recommend Aug 25, 2017 Mas***

Item Q&A(2)

Status
Question & Answer
  • Notice

    How do I file for exchange/replacement/refund?

    >Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.


    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.


    Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
    >Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    >Provide picture of the item to seller end.
    >Shipping fee will be incurred from buyer's end.
    ZANTELLE
  • FAQ

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' We will assess the claim issue with the provided picture and inform on the progress.
    ZANTELLE
  • Answered
    Question
    ear******* 2018-10-21
    Answer
    Hi, thanks for your interest. Yes, lava stock is suitable for aquarium use. Please rinse it first before placing it into your aquarium. The new stock has arrived. Kindly make your purchase as desired.
    ZANTELLE 2018-10-23
    Question
    Thanks for the update. Have just made the purchase :)
    Question
    Thanks for the update. Have just made the purchase :)
    Answer
    You are welcome. Thank you for the order.
  • Answered
    Question
    cho******* 2017-09-16
    Answer
    hi there, we will wait for your next order before shipping out. Thanks
    ZANTELLE 2017-09-18
    Question
    Hi you can ship the items ordered as I am not going to make another order. Thanks
    Answer
    ok sure
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Address
1002 JALAN BUKIT MERAH #04-01

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Policy & Notice
How to Return/Exchange