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Colourful Sand ✤ Artificial Moss ✤ Terrarium Accessories ✤ Pebbles ✤ Stones ✤ Sand Art ✤ Colour Sand
194 items sold
1.3

Colourful Sand ✤ Artificial Moss ✤ Terrarium Accessories ✤ Pebbles ✤ Stones ✤ Sand Art ✤ Colour Sand


Customer who recommended this item
94
Customer Satisfaction Score
95%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%
Shipping fee is free when purchasing above € 22,80 in a cart.
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Notice

Subject Register Date
How do I file for exchange/replacement/refund? Seller Apr 26, 2016
Manufacturer/
Place of origin
Others Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(62758221 / zantelleshop@gmail.com)
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
Brief Description Colourful Sand ✤ Artificial Moss ✤ Terrarium Accessories ✤ Pebbles ✤ Stones ✤ Sand Art ✤ Colour Sand ✤ Sand Art ✤ Plant Decor
BOOKMARK 1 2 3 4 5 6 7

Photo Review (33)

Customer Review (80)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 16, 2019 yon***
Highly Recommend Jan 12, 2019 htq***
Highly Recommend Jan 06, 2019 eng***
Highly Recommend Dec 05, 2018 poh***
Highly Recommend Dec 03, 2018 ngs***
Highly Recommend Dec 02, 2018 fub***
Highly Recommend Nov 24, 2018 fls***
Highly Recommend Nov 13, 2018 nic***
Highly Recommend Nov 02, 2018 eve***
Highly Recommend Nov 02, 2018 jle***

Item Q&A(9)

Status
Question & Answer
  • Notice

    How do I file for exchange/replacement/refund?

    >Any return of exchange of items will be applicable within 7 days upon receiving of the item


    Any shortage of item or wrong item received
    >Provide picture of the item contents within the parcel package
    >Provide picture of the parcel package with the delivery information.
    >Shipping fee will be incurred from seller end.


    Defective item issue
    >Provide picture of the defective area of the received item
    >Provide video of the non-functioning of the product. (For electronic products)
    >Shipping fee will be incurred from seller end.


    Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
    >Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
    >Provide picture of the item to seller end.
    >Shipping fee will be incurred from buyer's end.
    ZANTELLE
  • FAQ

    How to submit return or exchange from the buyer's end?

    -Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' We will assess the claim issue with the provided picture and inform on the progress.
    ZANTELLE
  • Answered
    Question
    roo******* 2018-11-06
    Answer
    Private Enquiry
    ZANTELLE 2018-11-07
  • Answered
    Question
    izz******* 2018-09-06
    Answer
    Hi, yes we do. which colours of the fine sand are you interested in?
    ZANTELLE 2018-09-06
    Question
    Hi, I’m looking for the colours yellow, orange, red and also dark brown
    Answer
    hi there, please provide us with your email or write to zantelleshop@gmail.com for easy communication. Thanks.
  • Answered
    Question
    yir******* 2018-03-06
    Answer
    hii there, pls provide you contact email and we will keep in touch with you wrt bulk purchase.
    ZANTELLE 2018-03-06
    Question
    yr@knoxx.com.sg
    Answer
    hi there, thanks ... will send you stock level and quotation soon.
  • Answered
    Question
    che******* 2018-02-09
    Answer
    hi there, ard 1mm
    ZANTELLE 2018-02-09
    Question
    I need to purchase around 450g of coarse sands. Will there be a cheaper rate?
    Answer
    hi there, 20% off ... payment via fund transfer to UOB.
    Pls submit your order to zantelleshop@gmail.com.
    We close from 15 to 20 Feb.
    Question
    Is your coarse sand powerdery?
    Answer
    Hi, our coarse sand is different from fine sand and is not powdery.
    Question
    So I just have to email to the email address stated above to place my order and I will get 20% off the total amount?
    Answer
    Hi, yes, kindly email us for your bulk purchase.
  • Answered
    Question
    joa******* 2017-10-30
    Answer
    hi there, sorry for the late reply. Coarse colourful sand (artificial) is not for putting in water. You may look for natural sand or gravel.
    ZANTELLE 2017-11-01
    Question
    Opps...so sad....I wrongly buy =(
    Glass Pebbles (Rounded) 6-9mm - Icy White 50g (-$1.00) <-- how about this?
    Answer
    Glass pebbles (rounded) 6-9mm can put in water.
    Question
    thanks..=)
    Answer
    Welcome
  • Answered
    Question
    ham******* 2017-10-20
    Answer
    hi there, coarse white sand will be arriving within the next 10 days. Alternatively, may go for the natural sand crystal white.
    ZANTELLE 2017-10-20
  • Answered
    Question
    ham******* 2017-10-15
    Answer
    Yes, will be. Pls stay tuned. Or can call 62758221 on and off to check. :))
    ZANTELLE 2017-10-16
  • Answered
    Question
    tri******* 2017-10-12
    Answer
    Hi, the fine and coarse colourful sands are meant for top-dressing of terrariums. For putting in water, we recommend Glass Pebbles under our Aqua Terrarium/Under the Sea category.
    ZANTELLE 2017-10-14
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Address
1002 JALAN BUKIT MERAH #04-01

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Policy & Notice
How to Return/Exchange