1. No tracking available. There is very little that we can do once item is dispatched via SingPost normal mail since we have completely no visibility.
2. Rate of lost mail is 2% - 4%, which is very high. Don't be one of the unlucky 2%. You can avoid this via shipping with tracking. i.e. Qxpress.
3. Only around 50% of non-delivery shall receive notice slip from SingPost. A lot will need to check at nearest SingPost branch without the slip to recover their item.
4. In any case, for normal mail, we will not be responsible for any loss of mail.