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Ology Group
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POWER MINISHOP RATE 90%
Non-Stick Korean Stone Frying Pan Scratch Resistant Kitchen Cooking Gift
120 items sold
17.6

Non-Stick Korean Stone Frying Pan Scratch Resistant Kitchen Cooking Gift


Customer who recommended this item
862
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller Apr 14, 2016
Collection & Delivery Timeline Seller Oct 18, 2012
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Qoo10 Pickup & Return Service (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (352)

Show My List

Customer Review (877)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jan 19, 2019 sha***
Highly Recommend Jan 18, 2019 bri***
Highly Recommend Jan 18, 2019 sus***
Highly Recommend Jan 18, 2019 eng***
Highly Recommend Jan 17, 2019 ang***
Highly Recommend Jan 17, 2019 ada***
Highly Recommend Jan 17, 2019 jen***
Highly Recommend Jan 16, 2019 kei***
Highly Recommend Jan 16, 2019 mv_***
Highly Recommend Jan 16, 2019 tyk***

Item Q&A(96)

Status
Question & Answer
  • Notice

    Return & Exchange Policy

    Exchange or Refund for any reason within 7 days upon receipt the item. we would suggest you to open the box upon receiving the item and refuse to accept it if you find any damage. If you only find out later, we could still arrange exchange at our warehouse however we are unable to pickup from your house. Appreciate your kind understanding.
    Ology Group
  • Notice

    Collection & Delivery Timeline

    For Self-Collection, you can collect next day after purchase with e-Tickets.

    For Singpost Delivery, it will take 3-5 business days with no tracking number. We will not be responsible for any loss mail.

    For Qxpress, it will take 2 business days on average with tracking info provided. It's highly recommended.

    For Qx Quick Delivery, you can choose your preferred timeslot. However for Sunday Delivery, you must place order by Sat 10am.

    If you need the item urgently, we would recommend you to go for self collection or choose Qx Quick Delivery.

    For any other queries, please email us via ology.deal@gmail.com
    Ology Group
  • FAQ

    Why buy from us? There are 3 reasons:

    1. We have a local Warehouse of 2800 s.q. in Singapore. We can provide tailored service catered to your needs via email, SMS, phone call and even face to face at our sales counter. 2. We do take FULL responsibility on all products we sell. Unlike normal online sellers, we can't afford to commit fraud or just disappear whenever there is a big problem. (Sometimes you just have NO WAY to find them!) 3. We have been selling on qoo10 since 2011 with Thousands of Genuine Positive Reviews across a wide range of products for years. We do read and follow up all the reviews and seek for improvement to meet you 100% Satisfaction. For any item not in good condition, you can always contact us for a replacement.
    Ology Group
  • FAQ

    Where is your Warehouse? How to do "Stock Pickup".

    "Ology Warehouse" is located @ 1092 Lower Delta Road #07-04 (S) 169203 Open Mon-Sat 11am-7pm. For Warehouse Pickup or delivery related issue, pls SMS 8425-6347 or email ology.deal@gmail.com. It's a must to present your Qoo10 e-Ticket for pickup. Please refer to the e-ticket for the exact pickup location.
    Ology Group
  • Answered
    Question
    mei******* 2019-01-08
    Answer
    hi did you over screw it? and if we will send the handle lid only will the issue solve? please let us know. thanks
    Ology Group 2019-01-08
    Question
    Yes, I tried many times.. the metal piece in the black plastic handle keeps slipping out. just change the handle lid will do.. thanks
    Answer
    Noted we will send the handle for lid.
  • Answered
    Question
    Inf******* 2019-01-04
    Answer
    Hi it is because you never send us here the issue of your item this is why we are not aware you send the image on Qo010 not on seller qpost. so we can help you solve your case. may we know which size is your pan? thank you.
    Ology Group 2019-01-04
    Question
    32cm
    Question
    Please advise when the exchange will come?
    Answer
    the replacement of the pan only will delivered inm 2-3 working days please kindly reclaim the process for the return/exchange to delivred once you have received the replacement . thank you.
    Question
    Yes when I receive it.
    Answer
    should delivered by tomorro. as they have already collect the item in our warehouse thanks
  • Answered
    Question
    che******* 2019-01-02
    Answer
    Hello apologies about this it could be the screws inside of the pan. scratch during delivery. would you like to come over in our warehouse to do an exchange item? do let us know thanks
    Ology Group 2019-01-02
    Question
    Hi, your warehouse is too far and v inconvenient for me to go. Pls arrange delivery of a replacement wok, and also to pick up the “scratched” wok. Do check that the re-delivered item is ok with no scratches. Pls advise how soon you will be able to send out. Thanks
    Answer
    or would you like to accept a 10$ partial refund for this item due of this part? please let us know thanks.
    Question
    I cannot accept a new wok with scratches, as it is not safe to cook food in it. I had send u photos to show the many deep scratches on the wok. If needed, I can send u more photos. Based on previous Q&A, u had redelivered to other customers with similar issues - I don’t understand why are you treating my case differently ? During redelivery, u can take back the wok with issues.

    Although I’ll be very disappointed, but if really need to - I can pay u $3 for delivery charge in the day of delivery. Pls revert asap. Thanks
    Answer
    Hi, we are only asking if you could take a partial refund for the issue part of your item. and the on Q&A was not only scratched there is some dented part of the pan include outside due of delivery we have communicated via sms to show more of the issue of there pan. now if you cant accept a partial refund we will help to send you a replacement of the pan. this is confirm 32cm right? please note that we will send the pan only dont threw the accessories of the pan that you have thanks
    Question
    Thank you for your quick response, greatly appreciated. Yes, pls send the 32cm pan only. Do help check there’s no scratches on the inside. May I know how soon u will be sending ? Possible to send out by Monday 7th latest ?
    Answer
    HI item will be pick up by tomorrow and should be able to dilivered in the following date thanks
    Question
    Noted with many thanks
    Answer
    Your always welcome do inform us once you recieved and checked the replacement. have a nice day and happy new year.
  • Answered
    Question
    hap******* 2018-12-04
    Answer
    Hi apologies we have no 28cm. thanks
    Ology Group 2018-12-04
  • Answered
    Question
    hap******* 2018-12-04
    Answer
    Hello, apologies but we have no 28cm.
    Ology Group 2018-12-04
  • Answered
    Question
    bib******* 2018-12-02
    Answer
    Private Enquiry
    Ology Group 2018-12-03
  • Answered
    Question
    lya******* 2018-11-16
    Answer
    Hi Customer, have you tried to wipe this off if this can remove? if not is it okay to come in our warehouse to do an exchange item? please let us know our warehouse is @ 1092 Lower Delta Road #07-04 (S) 169203 Mon-Saturday 11am-7pm. thanks
    Ology Group 2018-11-17
    Question
    Lower Delta too far for me and not convience to go down ,please arrange the pick up from me.
    Yes , i did try to use tissue wipe off.
    Surely confirm that , that is sractech and wit 2 dot sticked on the surface (unbalanced surface).
    Answer
    Understand just to confirm this is 32inch right? so we can help to send the replacement pan only in a correct size. thanks
    Question
    Hi

    Yes , correct it's 32cm pan.
    Please check the pan before send over , thank you.
    Answer
    Noted with thanks.
    Question
    After send please let me know , thank a lot
    Answer
    replacement was handover to the Qxpress today should deliver by tomorrow thanks
  • Answered
    Question
    ekk******* 2018-11-14
    Answer
    Hi we dont handle the promotion in Qoo10 apologies thanks
    Ology Group 2018-11-15
Ask Question
Address
1092 LOWER DELTA ROAD #07-04
Available during
11am-7pm Mondays to Saturdays

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Policy & Notice
How to Return/Exchange