Q&A board

Q & A Lists
Item Question & Answer
[DFLIC] Limited Time Sale  Unisex Short Sleeve T-shirt [SIZE S-2XL] {DHT_PACK}
[DFLIC] Limited Time Sale Unisex Short Sleeve T-shirt [SIZE S-2XL] {DHT_PACK}
Item Q&A
  • Question : Inquiry for the item from 243****Jan 23, 2019

  • Question : Inquiry for the item from 239****Jan 20, 2019

    Dear seller,

    Can I check with you, is Option 44 DHT120 color White_navy and White_coral with M size available?

    Has there been any restock?

    I wish to get one of these shirts with M size.

    Thank you

    Answer : [Re] Inquiry for the item from 239****

    Sorry I mean White_Navy and White_Indiskyblue.

    Question : [Re] Inquiry for the item from 239****

    Hello~ customer
    All of the colors you inquired about are confirmed as out of stock.
    I'm sorry.

    Answer : [Re] Inquiry for the item from 239****

    Thank you for your respond.

    Can I know what size would you recommend me, size S or M for the gray_navy shirt?

    I'm 170 cm and thin.

    Question : [Re] Inquiry for the item from 239****

    Hello, customer.
    All of the products you have inquired about are confirmed as out of stock.
    I'm sorry.
    Thank you.

  • Question : Shorts : Order No: 276372353Oct 02, 2018

    I have make purchase for a woman shorts Option 39 DHP604/ Color: Light Grey/2XL
    Buy I received the long one that is for men...

    Kindly advise...

    Thanks

    Answer : [Re] Shorts : Order No: 276372353

    Hi, customer.
    This product is for women only in size S and after that, it is for men and women as long as you have received.
    The parts listed in detail are identified at the bottom of the product page.
    I'm sorry I couldn't help you very much.
    Thank you.

  • Question : RestockAug 30, 2018

  • Question : DHT137 RestockAug 06, 2018

    Hi!

    When will DHT 137 be restocked?

    Answer : [Re] DHT137 Restock

    Hi, customer.
    The product is found to be not to be reproduced or reissued.
    I'm sorry to inform the customer who waited for us that we are out of stock.
    Thank you.

+View all Notice, FAQ, Q&A >>
[LeGEN] Korean Best Selling Mens Pants Collection /S-4XL/Jean/CottenPants/Slacks
[LeGEN] Korean Best Selling Mens Pants Collection /S-4XL/Jean/CottenPants/Slacks
Item Q&A
  • Question : Inquiry for the item from Apa****Jan 22, 2019

    Where can I find your measurement for the sizes?

    Answer : [Re] Inquiry for the item from Apa****

    Hello~ customer
    The size you inquired about is listed on the site detail page. Please check again.
    Thank you.

  • Question : Inquiry related delivery from swe****Jan 22, 2019

    I am looking forward for the free shipping event. Thanks.

    Answer : [Re] Inquiry related delivery from swe****

    Hello~ customer
    The free delivery event is not yet underway.
    Thank you.

  • Question : Inquiry for the item from bec****Jan 18, 2019

    Hi seller

    The pant I bought was big able to do a exchange ?

    Answer : [Re] Inquiry for the item from bec****

    Dear customer

    I apologize for the late reply.
    Please advice your exact order number, so we can check detailed status.
    Thank you

    Question : [Re] Inquiry for the item from bec****

    Tq for your response. I need a small size

    Answer : [Re] Inquiry for the item from bec****

    Hello~ customer
    We can't check the customer's information for the product you ordered. Please check the order number.
    Thank you.

    Question : [Re] Inquiry for the item from bec****

    My cart nos 12448845

    Answer : [Re] Inquiry for the item from bec****

    Hi seller my order info

    Question : [Re] Inquiry for the item from bec****

    Dear customer.

    Thank you very much for the purchase.
    Your order is now shipped by 15/01. If any question, please leave a note.

    Thank you

    Answer : [Re] Inquiry for the item from bec****

    Hi seller
    The delivery date.is it 25Feb ?

    Question : [Re] Inquiry for the item from bec****

    Hello~ customer
    The goods ordered were shipped on January 15.
    Thank you.

  • Question : Inquiry for the item from ice****Jan 22, 2019

  • Question : Inquiry for the item from dor****Jan 21, 2019

    Can I check where to find the size guide? Is it the one stated 34 for M size?

    Answer : [Re] Inquiry for the item from dor****

    Hello~ customer
    It's listed on the size detail page you've inquired about. Check and if you don't know, please leave the product number and the size you need and we'll answer you.
    Thank you.

+View all Notice, FAQ, Q&A >>
[LeGEN] Super SPAN Anti-Wrinkle Korean Fashion Men Cotton Pants/S-XL/Slim-fit/Spandex(LNPM001SJ)
[LeGEN] Super SPAN Anti-Wrinkle Korean Fashion Men Cotton Pants/S-XL/Slim-fit/Spandex(LNPM001SJ)
Item Q&A
  • Question : Inquiry from dor****Jan 22, 2019

    Hi, I've click the less 20% shop coupon but it stated expired on 21 while the coupon stated 30 days from issued date. So is there another 20% less shop coupon releasing?

    Answer : [Re] Inquiry from dor****

    Hello~ customer
    Please contact QOO10 for the discount coupon you have inquired about.
    Thank you.

  • Question : Inquiry related cancel and refund from 261****Jan 15, 2019

    Dear Seller,

    I have purchased 4 pants dated 3 January 2019.
    My order number is 287385509.
    You have sent me an email for out of stock n this item.
    The item code is 443848529.
    Please proceed with the cancellation for refund.

    Please revert to me on this.
    Thank you & have a nice day.

    Regards, David Chang

    Answer : [Re] Inquiry related cancel and refund from 261****

    Hello~ customer
    Only one of the four products you ordered is out of stock.
    If you cancel the order number 287385509, you can ship the rest of the product. For cancellation questions, call QOO10 and cancel them as soon as possible.
    Thank you.

  • Question : Inquiry for the item from typ****Oct 24, 2018

    Navy color M size will be restock?

    Answer : [Re] Inquiry for the item from typ****

    Hi, customer.
    We don't receive out-of-stock products again.
    Excuse me, but please register cancellation.
    Thank you.

    Question : [Re] Inquiry for the item from typ****

    What do you mean excuse me but pls register cancellation? Are you crazy? I was asking you the navy color will restock or not? What you reply. PLEASE OPEN YOUR BIG EYE TI READY PROPERLY WHAT YOUR CUSTOMERS ENQUIRY. Bad luck.

    Answer : [Re] Inquiry for the item from typ****

    Hi, customer.
    We've guided you to a product that you don't expect to receive again.
    I'm sorry to inform you that we are out of stock.
    Thank you.

  • Question : Inquiry for the item from suf****Aug 02, 2018

    When will navy M be available? Thanks

    Answer : [Re] Inquiry for the item from suf****

    Hi, customer.
    You can still purchase this product.
    Please purchase in navy M color on the page you are viewing.
    Thank you.

  • Question : Inquiry for the item from iam****Jun 17, 2018

+View all Notice, FAQ, Q&A >>
Limited FlatPrice Unisex Short Sleeve T-shirt
Limited FlatPrice Unisex Short Sleeve T-shirt
Item Q&A
  • Question : Inquiry related delivery from fan****Jan 19, 2019

    Do the item ship to Singapore?

    Answer : [Re] Inquiry related delivery from fan****

    Dear customer

    I apologize for the late reply.
    Please advice your exact order number, so we can check detailed status.
    Thank you

    Question : [Re] Inquiry related delivery from fan****

    I not yet order, just want to check whether the item got ship to Singapore before I order?

    Answer : [Re] Inquiry related delivery from fan****

    There are no more item to order?

    Question : [Re] Inquiry related delivery from fan****

    Hello, customer.
    I can't confirm the history you ordered, so I can't answer. Please leave your order number. I'll check.
    Thank you.

  • Question : stock and orderAug 05, 2016

    hi i am interested to order

    색상 : 01. DHT103 WHITE
    사이즈 : S

    Do u have ready stock for the tshirt? if i order today, when can i receive it? thanks.

    Answer : [Re] stock and order

    Please confirm your order number or order.

LEGEN Raccoon strap micro gel long padding(LNPD413PR)
LEGEN Raccoon strap micro gel long padding(LNPD413PR)
Item Q&A
[DFLIC] [Clearance] Unisex Short Sleeve T-shirt plussize/SIZE S-2XL/cotton 100%/nicefit
[DFLIC] [Clearance] Unisex Short Sleeve T-shirt plussize/SIZE S-2XL/cotton 100%/nicefit
Item Q&A
  • Question : Inquiry for the item from Gen****Nov 28, 2018

    Hi,

    May I ask how long is the shorts(Option 33, DHP604)? Is it knee-cap length or above the knee? Is it unisex?

    Hope to receive your reply soon.

    Thank you.

    Answer : [Re] Inquiry for the item from Gen****

    Hi, customer.
    The size of the product varies. Please refer to the size table at the bottom of the detailed product page for the corresponding part before purchasing.
    Thank you.

    Question : [Re] Inquiry for the item from Gen****

    Oh ok and thanks. But I cannot find the size table.

    Answer : [Re] Inquiry for the item from Gen****

    Hi, customer.
    It's listed at the bottom of the product details page.
    Please check again.
    Thank you.

  • Question : Inquiry related delivery from chi****Nov 26, 2018

    Hi seller, my item have been under the status "shipping requested" for nearly a week now. I'm just wanna check where are my items now?
    Cart No : 123186922

    Answer : [Re] Inquiry related delivery from chi****

    Dear customer.

    Thank you very much for the purchase.
    Your order is now shipped by 11/26. If any question, please leave a note.

    Thank you

  • Question : Inquiry for the item from ann****Nov 22, 2018

    DHM105 material is it suitable for Summer?

    Answer : [Re] Inquiry for the item from ann****

    Hi, customer.
    I'm sorry, but I'm afraid we can't recommend it exactly because each of you feels the heat or cold.
    We recommend that you purchase the product by checking the thickness and mixing rate listed at the bottom of the detailed page of the product.
    I'm sorry I couldn't help you very much.
    Thank you.

  • Question : Inquiry for the item from den****Nov 14, 2018

    Please advise when will you restock fir DHT161 white colour. Thanks.

    Answer : [Re] Inquiry for the item from den****

    Hi, customer.
    We don't receive out-of-stock products again.
    Excuse me, but please register cancellation.
    Thank you.

  • Question : Inquiry for the item from kok****Nov 07, 2018

    DHT174 S WHITE
    DHT161 S INDINAVY
    DHT150 M WHITE
    DHT120 S WHITENAVY

    DO U HAVE STOCK FOR THESE BEFORE I MAKE ORDER

    Answer : [Re] Inquiry for the item from kok****

    Hi, customer.
    If you can select an option and place an order on the current report page, you can place an order.
    Please order the products according to your difficulties.
    Thank you.

+View all Notice, FAQ, Q&A >>
르젠 심플 소매지퍼포켓 누빔 항공점퍼(LNJK940DP)
르젠 심플 소매지퍼포켓 누빔 항공점퍼(LNJK940DP)
Item Q&A
  • Question : Inquiry for the item from hjm****Nov 26, 2018

    Hi seller Is this jacket suitable for 10~~15 degrees ?

    What material is it? Thanks

    Answer : [Re] Inquiry for the item from hjm****

    Hi, customer.
    The material is polyester, and I'm sorry, but we can't recommend it exactly because each of you feels hot or cold.
    We recommend that you purchase the product by checking the thickness and mixing rate listed at the bottom of the detailed page of the product.
    I'm sorry I couldn't help you very much.
    Thank you.

르젠 심플 컬러풀 슬림핏 기모 맨투맨(LNMT969JS)
르젠 심플 컬러풀 슬림핏 기모 맨투맨(LNMT969JS)
Item Q&A
  • Question : Inquiry for the item from acl****Nov 26, 2018

    I don't understand Korean. How am I going to choose the color. Wine color is what I'm looking for.

    Answer : [Re] Inquiry for the item from acl****

    Hi, customer.
    I've sent a request for modification to the current representative. We're going to make a revision today, so please check it again after we've corrected it.
    I'm sorry for the inconvenience.
    Thank you.

LEGEN best cardigan 30 items / long cardigan / shawl cardigan / basic cardigan(LNCA_30)
LEGEN best cardigan 30 items / long cardigan / shawl cardigan / basic cardigan(LNCA_30)
Item Q&A
  • Question : Inquiry for the item from 245****Nov 13, 2018

    Dear Seller,

    I received from Qoo10 on my order# (283223881) that is currently out of stock. I wish to confirm again and if possible for a little delay in delivery or else a replacement as per below priority;

    Priority 1: Delay to a later date, when is it available?
    OPTION.03 LNCA307CR / Coror:CHACOL / Size:L
    or
    Priority 2: Replace by different color.
    OPTION.03 LNCA307CR / Coror:GRAY / Size:L
    or
    Priority 3: Replace by another option type.
    OPTION.06 LNCA306CR / Coror:CHACOL / Size:M

    Please advise per my confirmation as above. It is ok for a little delay and to combine with the other orders (283223882) & (283223883). Thank you. Alan

    Answer : [Re] Inquiry for the item from 245****


    Dear customer.

    Thank you for the purchase.
    Your order will be shipped in order With the original order LNCA307CR Chocol L.
    The product you ordered is scheduled to depart today.
    Please check the shipping tracking for the detailed delivery period.

    Thank you.

  • Question : Inquiry related delivery from toh****Oct 21, 2017

    Dear seller,

    I ordered 3 items from you since 4 Oct and status is still stated as Shipping requested. I have sent you query but no reply. Is now 21 oct. Please advise when will you ship out. Alternatively arrange a refund. No matter what is the arrangement, please respond at least.

    Answer : [Re] Inquiry related delivery from toh****

    Dear customer.

    Thank you for purchase. However, we are not able to check your status because there is no order number. Please advice your order number. Then we will be able to help in more detail.

  • Question : recommend sizeOct 20, 2017

    For Option 2.

    im 1.75m, 65kg. what size is recommended?

    Answer : [Re] recommend size

    Hello, we apologize for the late reply. We are not able to give a definite answer since everyone has different type and size. Please check the product detail on the page and compare with the size of your everyday cloth.

LeGEN Bigsize Oxford Slim-Fit shirt(LNSH1433ME)
LeGEN Bigsize Oxford Slim-Fit shirt(LNSH1433ME)
Item Q&A
  • Question : Inquiry related delivery from alv****Oct 04, 2018

  • Question : (Cart no. 121836566)Oct 01, 2018

Colorful open collar short-sleeved shirt(LNSH1528ME)
Colorful open collar short-sleeved shirt(LNSH1528ME)
Item Q&A
  • Question : ColourSep 27, 2018

    Hi are there anymore beige ones in stock or when will you guys restock it?
    Thanks!

    Answer : [Re] Colour

    Hi, customer.
    We don't receive out-of-stock products again.
    Excuse me, but please register cancellation.
    Thank you.

르젠 트윈 빅포켓 오버핏 트러커 자켓(LNJK924RM)
르젠 트윈 빅포켓 오버핏 트러커 자켓(LNJK924RM)
Item Q&A
  • Question : Inquiry for the item from joy****Sep 23, 2018

    Hi seller,

    Do you still have stock for this item?

    Answer : [Re] Inquiry for the item from joy****



    Hi, customer.
    The size and color you are requesting are not verified accurately, so it is difficult to answer.
    Please check and ask again.
    Thank you.

르젠 트윈포켓 빈티지 루즈핏 코튼 자켓(LNJK925SB)
르젠 트윈포켓 빈티지 루즈핏 코튼 자켓(LNJK925SB)
Item Q&A
  • Question : Inquiry for the item from joy****Sep 23, 2018

    Hi Seller,

    Do you still have stock for this item?

    Answer : [Re] Inquiry for the item from joy****



    Hi, customer.
    The size and color you are requesting are not verified accurately, so it is difficult to answer.
    Please check and ask again.
    Thank you.

르젠 울20% 흑백더블라인 오버핏 셔츠(LNSH1257DN)
르젠 울20% 흑백더블라인 오버핏 셔츠(LNSH1257DN)
Item Q&A
  • Question : Inquiry for the item from joy****Sep 23, 2018

    Hi Seller,

    Do you still have stock for this item?

    Answer : [Re] Inquiry for the item from joy****

    Hi, customer.
    The size and color you are requesting are not verified accurately, so it is difficult to answer.
    Please check and ask again.
    Thank you.

[LeGEN] ★Flat Price★ Span/ Wrinkle-free / Slacks / Wide [Size S-2XL] (LNPJ_SJ)
[LeGEN] ★Flat Price★ Span/ Wrinkle-free / Slacks / Wide [Size S-2XL] (LNPJ_SJ)
Item Q&A
  • Question : cart no 121175892 / More than a weekSep 08, 2018

    Hi,

    cart no 121175892, it has been more than a week but still shipping requested
    Please advise status

    Thanks

    Answer : [Re] cart no 121175892 / More than a week

    Dear customer.

    Thank you for the purchase.
    Your order will be shipped in order.
    If amound of order is full or any circumstances happens with delvery company it will take more time to be shipped.
    Thank you.

    Question : [Re] cart no 121175892 / More than a week

    Hi seller,

    Can I have a rough estimation?
    Need the pants urgently :)

    Thanks

    Answer : [Re] cart no 121175892 / More than a week

    Hi, customer.
    It is in the process of pre-shipment inspection today and is expected to be released today if there are no abnormalities after inspection.
    Please excuse us for the wide time.
    Thank you.

    Question : [Re] cart no 121175892 / More than a week

    Hi, it still says shipping requested.

    How Long will it take to reach me roughly??

    Thanks

    Answer : [Re] cart no 121175892 / More than a week

    Dear customer.

    We are very sorry about the late delivery.
    We were delayed due to the large quantity of orders.
    Shipment is due within 2 to 3 days.
    Please wait a little longer.
    Thank you.

    Question : [Re] cart no 121175892 / More than a week

    Hi,

    Pants were not delivered at all, I would like a refund.
    It have been 3 weeks already!

    Answer : [Re] cart no 121175892 / More than a week

    Hi, customer.
    We have a shipping accident, so we're sure the product didn't ship normally.
    I'm sorry I couldn't deliver it quickly.
    If you want a refund, please accept the order cancellation from Qoo 10.
    Thank you.

    Question : [Re] cart no 121175892 / More than a week

    Is there an estimation for how long more it will take to reach?

    Answer : [Re] cart no 121175892 / More than a week

    Dear customer.

    We are very sorry about the late delivery.
    Your order is now shipped by 9/21. If any question, please leave a note.

    Thank you.

  • Question : Inquiry for the item from lin****Jan 24, 2018

    What do you mean by Triple Holding? Is the pants slim fit or straight cut?

    Answer : [Re] Inquiry for the item from lin****

    Dear Customer
    A single hook and two buttons lock are triple holding.
    You will feel more comfortable with the wearing process.

    Also, look at the fabric thickness at the bottom of the page to distinguish between slim and straight blood.
    Each product has different fit, so please be sure to keep it in mind.


    Thank you.

  • Question : Inquiry for the item from wsk****Dec 30, 2017

    Why I cannot use the 30% voucher???

    Answer : [Re] Inquiry for the item from wsk****

    Dear customer.
    I'm sorry, but please contact Qoo 10 Customer Service.
    Please understand that it is difficult for us to confirm.

  • Question : LNPJ246SJDec 10, 2017

    Hi,

    Is this trouser an slim fit type?

    Answer : [Re] LNPJ246SJ

    Dear customer.
    Thank you for your interest in our pants.
    The pants you asked for are normal fit.
    Still, because each person has different body shapes,
    Please refer to the size table.
    Thank you very much.

  • Question : Inquiry from noe****Sep 27, 2017

    Hi, i ordered 2 items and you cancelled one due to out of stock and continued to ship the remaining one. I've already inform you not to ship but did not get any response from you. How can you do partialshipment without customer agreement? I'm not going to pay sgd4.90 shipping for just 1 pant. Please cancel the entire order and give me a full refund!!!

    Answer : [Re] Inquiry from noe****

    입력 텍스트 삭제복사하기117 / 5000번역하기
    영어열기/닫기 아이콘
    I don't know your order number.
    So it is difficult to confirm.
    The sentence of inquiry is merely a matter of inquiry.
    I can't read this question.
    It is done in sequence.
    It may be difficult to cancel the cancellation after the original order.

+View all Notice, FAQ, Q&A >>
LeGEN Basic Linen China Loose-fit Shirt(LNSH1569WP)
LeGEN Basic Linen China Loose-fit Shirt(LNSH1569WP)
Item Q&A
  • Question : ShippingSep 12, 2018

Legen tarpunto sleeve double pocket leather jacket(LNJK744PR)
Legen tarpunto sleeve double pocket leather jacket(LNJK744PR)
Item Q&A
[LeGEN] basic/Span/Blue jeans/shorts 3Kinds
[LeGEN] basic/Span/Blue jeans/shorts 3Kinds
Item Q&A
  • Question : STOCK - OPTION.01 LNHM047CHJan 31, 2018

    Hi, do you have stock for above, white color, size S?

    Answer : [Re] STOCK - OPTION.01 LNHM047CH

    Dear Customer
    I'm sorry, but the product you inquired about is out of stock because the season has passed.
    The site is currently out of stock.
    I'm sorry I couldn't help you.
    Thank you.

르젠 TR원단 스트라이프 스트링밴드 스판 슬랙스(LNPJ248DN)
르젠 TR원단 스트라이프 스트링밴드 스판 슬랙스(LNPJ248DN)
Item Q&A
  • Question : Availability of black stripe pantsJan 19, 2018

    Hi,

    I would like to buy this pair of pants. Black and size 34. I would like to check the availability of this stock here because this item is out of stock in other DFLIC&Le'GEN HOMME website with english version. Looking forward to your reply soon. Thanks!

    Answer : [Re] Availability of black stripe pants

    Dear customer.
    I'm sorry but the pants you inquired about are out of stock. No re-entry scheduled. I'm sorry I couldn't help you.

    Question : [Re] Availability of black stripe pants

    Hi Seller,

    Sorry to disturb you at the moment. Please refund me the amount back if you guys are not intending to produce this kind of pants in upcoming months to come. Thanks in advance!

    Answer : [Re] Availability of black stripe pants

    Dear Customer
    I'm so sorry.
    I gave you a refund because I have no plans to return the purchase.
    Thank you. Have a good day.

Legen cutting neck unballance over-fit long sleeved T-shirts(LNST361HT)
Legen cutting neck unballance over-fit long sleeved T-shirts(LNST361HT)
Item Q&A
  • Question : Inquiry for the item from ben****Jan 15, 2018